Expecting Good and Bad Service
by Michael Feeley
I LOVE GOOD service. I’m always hoping and looking for it – to learn from, to grow, and change because top-quality service matters to me personally and professionally.
I also see in myself that I don’t expect good service. I expect poor service, and I prepare for it.
I bring a book to appointments because I think I’ll be waiting too long to see my doctor or banker, even when I have a set time to meet.
If I call a company, I expect to be on hold, listening over and over to the same bad recording and music telling me how important my call is while I wait to speak to a service representative who usually doesn’t care and looks to get rid of me.
It’s thrilling to see these two mindsets working in me, and then to have the opportunity to try and change it with the person I’m talking with, and the follow-up survey asking about the service I received and working to change my mindset to something better.
> I power up my sincere desire to connect with people and discuss things.
> I hope to be a good listener who genuinely cares about others and what they say.
> I also want to be useful and generous, offering positive suggestions.
Humanity matters – human values, skills, and heart matter.
Thanks – Michael (he, him)
Please share this Daily with your tribes.
This is also good to think on – To Serve or Not to Serve.
#1333
