Your Choice for Service

Your Choice for Service

by Michael Feeley November 6, 2023


WHAT’S THE DIFFERENCE between an automated answering system and a live receptionist?

It’s not a joke. At least, I don’t think so, but it is a joke when you’re on hold and you hear this:


“We’re experiencing a large volume of inquiries… your call is important to us (+ repeated bad Muzak + ads.) ”

Or there’s this:

“Hello. I’m Laina. How can I help you today?”


The difference is humanity. Personal connection with a real person talking with you. Not at you.

Excellent customer service is your deliberate choice to solve a problem.

You volunteer work, skills, and experience beyond your signed contract.

It’s a service that comes from your heart and only ends with a result everyone is happy with.

Empathy is present.

Trust is earned.

Loyalty gained.

I often quote these passionate words of Martin Luther King Jr. because I love them! They express my core values about serving others no matter what kind of work you do.

“If it falls your lot to be a street sweeper, sweep streets like Michelangelo painted pictures, sweep streets like Beethoven composed music, sweep streets like Leontyne Price sang before the Metropolitan Opera. Sweep streets like Shakespeare wrote poetry. Sweep streets so well that all the hosts of heaven and earth will have to pause and say: ‘Here lived a great street sweeper who did his job well.’

If you can’t be a pine at the top of the hill, be a shrub in the valley. Be the best little shrub on the side of the hill… If you can’t be a highway, just be a trail. If you can’t be a sun, be a star. For it isn’t by size that you win or fail. Be the best of whatever you are.”

What kind of service do you choose to give anywhere at any time?


Thanks – Michael (he, him)

Please share this Daily with others.
This matters too – Service and Care for People.


Michael has twenty years experience matching people with positions that allows them to reach their potential. Having worked with corporate decision makers, Michael has expertise in understanding organizational needs in multiple industries. He understands, experientially and intuitively, what gets people hired and what doesn’t. With a big heart and intellect to match, Michael Feeley is an authority on bringing the best out of business owners, executives, and entrepreneurs… he has such amazing energy, not to mention a terrific business background.

Libby Gill

Business Coach, Brand Strategist & Best Selling Author

…as a trainer I watched Michael Feeley become a masterful coach, being adept at many coaching skills… he is supportive, motivational, action-oriented, open minded, authentic, confident and compassionate… such a delight to work with… fun, high-energy, intuitive, spontaneous!… I have observed him to be very inspirational, empowering, and encouraging clients to go to greater depths in their lives. He is a true ambassador of the profession… Michael has heart and soul along with the ability to deliver!

Deborah Van de Grift – CPC, ELI-MP, PCC

Vice President iPEC – Institute for Professional Excellence in Coaching

You, my friend, are the Real Deal.

Matthew Carey

Host of Studio Time Podcast


Michael Feeley walks the walk and talks the talk. He is honest, authentic and incredibly generous in spirit. Michael’s deep commitment to service means his clients get his full attention and will benefit from his coaching skills, experience and wisdom.

Kathy Karn

Psychotherapist, Photographer and Storyteller /

London ON Canada

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