Supporting You in Your Desire to Change
by Michael Feeley
When you offer top service that people rave about, keep doing it. Don’t get lazy and sloppy. Keep working to maintain and improve your customer care. Keep your standards high, as if it is the first day of business where every phone call, email, and walk-in client matters. People are your future. Caring. That’s the […]
by Michael Feeley
One skill to value is customer service. It goes with you everywhere, and your choice of service level and quality matter. Good customer service is in demand because it’s one skill people expect and want. When they get top service, when they find someone or something that solves their problem, they are elated, and then […]
by Michael Feeley
WHAT’S THE DIFFERENCE between enrollment and being told what to do? What’s the difference between ‘have to’ and ‘want to?’ School was mandatory – a ‘have to system.’ You had to show up and take all the courses you were told to take so you could graduate with a diploma. You didn’t have a choice […]
by Michael Feeley
QUALITY SERVICE IS paramount to me. I’m always thinking about customers – taking care of them and developing new ones to build business. Each person (client, customer, prospect) has unique needs, and they also offer advice that I can learn from. Knowing and caring about who your clients are and why you work together is […]
by Michael Feeley
WILL YOU GIVE complete service with a happy solution or unfinished, spotty service that doesn’t help? The journey of service has a beginning and an end. Some things end exceptionally well, and others… Good service requires commitment – a desire to help that comes from caring and the hope to solve a problem fully. I […]
by Michael Feeley
WHAT KIND OF SERVICE do you hope to get from people, and what type of service do you choose to give? Get and Give Will and Won’t Can and Can’t How will it affect others when you offer scarce service, the bare minimum? What will be the effect when your service is generous and caring, […]
by Michael Feeley
WHAT’S THE DIFFERENCE between an automated answering system and a live receptionist? It’s not a joke. At least, I don’t think so, but it is a joke when you’re on hold and you hear this: “We’re experiencing a large volume of inquiries… your call is important to us (+ repeated bad Muzak + ads.) […]
by Michael Feeley
HOW WILLING ARE YOU to show you care by going above and beyond what’s expected in a job and the welfare of others? This idea and words are probably not in your job description, but you make this choice because you want to and can – because you do care – because other people (whether […]
by Michael Feeley
LET’S BRING PEOPLE back to Customer Service – Customer Care – by focusing on helping humanity, another human being who is like and different from each of us. The words client and customer are traditional, but I prefer the depth, emotional connection, and compassion of people – service and care between and for people. Helping […]
by Michael Feeley
HOW FOCUSED ARE you on customer service? How willing are you to give top-of-the-line service to every customer – to go above and beyond what is expected so a person is happy? It’s a choice to be a leader in the service industry – creating a quality product that pleases people and has them coming […]
Michael has twenty years experience matching people with positions that allows them to reach their potential. Having worked with corporate decision makers, Michael has expertise in understanding organizational needs in multiple industries. He understands, experientially and intuitively, what gets people hired and what doesn’t. With a big heart and intellect to match, Michael Feeley is an authority on bringing the best out of business owners, executives, and entrepreneurs… he has such amazing energy, not to mention a terrific business background.
…as a trainer I watched Michael Feeley become a masterful coach, being adept at many coaching skills… he is supportive, motivational, action-oriented, open minded, authentic, confident and compassionate… such a delight to work with… fun, high-energy, intuitive, spontaneous!… I have observed him to be very inspirational, empowering, and encouraging clients to go to greater depths in their lives. He is a true ambassador of the profession… Michael has heart and soul along with the ability to deliver!
You, my friend, are the Real Deal.
Michael Feeley walks the walk and talks the talk. He is honest, authentic and incredibly generous in spirit. Michael’s deep commitment to service means his clients get his full attention and will benefit from his coaching skills, experience and wisdom.
Commitment and care are at the center of my coaching work.
Being fully present and useful to you is how I can best serve you because your desire to change and to move forward matters to me.
I care about your happiness and success. Your life – Your changes - That’s my focus and our alliance together.
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Alyssha Csük gives me such a special gift in allowing me to present 5 of her stunning and beautiful photographs on my website. Rust and slate are alive in her exceptional pictures. Alyssha celebrates something which is usually ignored, seen as ugly, corroding, deteriorating and wasting away.
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